Frequently Asked Questions

Have questions about shopping with QiQi & Co.? We've answered some of the most common questions below. If you need additional help with a product or order, our customer support team is happy to assist.

What is QiQi & Co.?

QiQi & Co. is an online fashion and lifestyle store offering a curated selection of clothing, accessories, and everyday finds. Our collections focus on current, wearable styles that make it easy to discover pieces for work, weekends, travel, evenings out, and everything in between.

Where do your products come from?

We work with third-party suppliers and fulfillment partners to offer products from a variety of sources. Product availability, fulfillment location, and other details may vary by item.

Whenever important product-specific information applies, we aim to include it on the product page so you can make an informed purchase.

How do I choose the right size?

Sizing can vary between products and suppliers. When available, sizing information or a size guide is provided on the individual product page.

We recommend reviewing the measurements and sizing information for the specific item before ordering rather than relying solely on your usual size. If you have a question about a particular product, contact us before placing your order and we'll be happy to help.

What payment methods do you accept?

Available payment methods are displayed at checkout. All payments are processed through the secure payment options available through our online store.

Where does QiQi & Co. ship?

Available shipping destinations are determined during checkout based on your delivery address and the products in your order.

For additional information about shipping destinations, processing times, estimated delivery times, and shipping charges, please review our Shipping Policy.

How long will my order take to arrive?

Processing and delivery times can vary depending on the product, fulfillment location, shipping destination, and shipping method.

Estimated shipping information is provided where applicable, and tracking information will be sent once it becomes available for your order. Please see our Shipping Policy for additional details.

Will I receive tracking information?

When tracking is available, you'll receive shipping information using the contact information associated with your order. Please allow time for the carrier's tracking system to update after your shipment has been processed.

What is your return policy?

We want you to understand your return options before making a purchase. Eligibility, return timeframes, product-condition requirements, exclusions, and refund information are explained in our Return & Refund Policy.

Please review that policy before purchasing, as certain items may have different return eligibility.

Can I cancel or change an order after placing it?

We begin processing orders as quickly as possible. If you need to request a cancellation or change, contact us as soon as possible.

We cannot guarantee that an order can be changed or canceled once processing or fulfillment has begun.

What if I receive an incorrect or damaged item?

If your order arrives damaged, defective, or you receive an incorrect item, contact our customer support team as soon as possible. Please include your order number and information about the issue so we can review it and determine the appropriate resolution.

Can I contact you before placing an order?

Absolutely. If you have a question about sizing, product details, shipping, or store policies, please contact us before ordering. We'd rather help you get the information you need before you make your purchase.

How do I contact QiQi & Co.?

Our customer support team can assist with questions about products, orders, shipping, returns, and your shopping experience.

Email: shop@qiqiandco.com
Customer Service Hours: Monday - Saturday, 8am-5pm EST

You can also reach us through our Contact Us page.

 

We hope these FAQs have addressed your queries. If you have any further questions or need personalized assistance, please don't hesitate to reach out. We're dedicated to providing exceptional customer service and ensuring your shopping experience with QCV Collection is enjoyable and satisfying.

 

Happy shopping!